
17 Jul
2007
17 Jul
'07
3:37 a.m.
An interesting study on problem resolution and feedback on some technical mailing lists, "How to Help Mailing Lists Help Readers (Results of Recent Data Analysis) " http://praxagora.com/andyo/professional/mailing_list_follow_up/ including graphs! :) With conclusions at the end on how to improve mailing lists by /integrating material into wikis/, and providing both theoretical and practical advice for a given problem. -- Don