Thank you for writing to support@divx.com. We recently switched all of our technical support resources to a web-based system, and this email address is no longer active. Your message to this address will not receive a response. To submit your question via our web-based system, visit our support section at http://www.divx.com/support. Many common questions can be answered in our searchable FAQ list or in the DivX Forums. If you have a question that cannot be answered by these resources, you can submit your inquiry to our online Help Desk. Thanks for writing, DivX Support Team