Re: Fwd: [Haskell-cafe] Filing bugs for haskell packages

On 07/02/14 23:03, Ivan Lazar Miljenovic wrote:

On 8 February 2014 09:59, Gershom Bazerman wrote:

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On 2/7/14, 5:42 PM, Erik de Castro Lopo wrote:

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The problem with being about to raise a ticket without creating an account is spam. Lots of it and its generated by automated tools.

Agreed.

Folks have no idea how much spam we filter on the various haskell infrastructure things, be they wikis or tracs or email lists. We accidentally opened the lists up to unregistered email and got a wave of spam there too, immediately.

Whatever we do, it'll need to require registration, whether its sticking with libraries@ as a place to report bugs, or doing something else...

As an alternative, maybe having a "report bug" page which doesn't require registration but instead uses a CAPTCHA or something to prevent bots?

...

--Gershom

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The problem with this approach is that there's only one way communication: someone fills in the form and relevant people get notified. If it's something simple, great, that can just be fixed. What happens if you need more information? You'd have to require the user to input contact information. Assume you do. What next? If you send them an e-mail, only you and they will see it: there's no public forum where more than one maintainer (or anyone that wants to) can pitch in and ask questions. At best you can forward the user's replies to a bigger audience but there's no way to go the other way around. In the end, to communicate with the user past the initial report, it's vital that the user can be reached somewhere where all interested parties can have a look at and communicate with each other. I think it's clear that there's a need for something with persistent communication channel, like an issue tracker. I think the best thing that can be done is to make the registration process easy: pop in your e-mail, solve captcha/verify e-mail and you're good. I think that requiring an account on an issue tracker is not too much. Requiring a subscription to a mailing list where all the communication gets sent to everyone _is_ too much and I think it's the only problem that needs working on here. -- Mateusz K.